Once you are fully onboarded as a client and tech transfer is complete, here is a general timeline of what to expect.
Disclaimer: The timeline / dates are subject to change as we continuously make improvements to our processes.
Please email support@culturebiosciences.com if you have any concerns or questions
Run request submitted
Responsible party: Client
Due: Client should submit a new experiment request by the 1st of the month prior to experiment request month
e.g. if you want to run an experiment in February, the request must be submitted by January 1st
Once a request is submitted, it will be reviewed by our team
Please refer to the Scheduling New Runs article for additional details
Run request scheduled
Responsible party: Culture Biosciences
Once a run request is submitted, a member from our team will reach out to you with the confirmed schedule and/or any followup questions we may need answered
Schedules for the next month are typically finalized around the 5th of the current month
Run plan submitted
Responsible party: Client
Due: Client should submit run plan at least 14 calendar days prior to first inoculation event (21 calendar days prior for runs that require BPE support)
You should provide as much details as possible on how to run your experiment
We may reach out or schedule a meeting to go over any concerns or questions about your run plan
Materials shipped / received
Responsible party: both Client and Culture Biosciences
Due: Client should make sure Culture Biosciences receives all material at least 6 business days prior to first inoculation event
You are responsible for shipping and coordinating any materials we may need to purchase for you.
All shipments must include a shipping manifest
Please refer to these articles for more details:
Once materials are confirmed as received in our system, it should appear in your Chemical Inventory (https://console.culturebiosciences.com/plan/chemical-inventory)
Experiment and Run Plan sent for review
Responsible party: both Client and Culture Biosciences
Our team will review your run plan and create an Experiment Record
We will send a copy of Experiment Record
You must review and approve our run plan and Experiment Record before we run your experiment(s)